Lou is the co-owner and creator of ECHO. In 1992 she opened the first location and when, in 2000, the place was bursting at the seams with talented staff and nowhere to put them, Lou partnered with Marie–Claude Tetrault and moved to the bigger current location at 344 Bagot Street.
Lou has been a stylist since 1980 and a salon owner since 1984. She has always maintained that the success of ECHO is based on the education that the staff receives and their incredible talent and team spirit. Even when its crazy busy, clients often comment on the positive vibe the staff have. Its the best compliment she could hope to receive. Professionalism first. Happiness in your work a very close second.